Love your skin, or get your money back.

Effective October 6, 2026. Last updated October 6, 2026.

How the guarantee works

Opened or unopened, you are covered

If you are not satisfied with your results for any reason, email us within 30 days of delivery and we will refund the price you paid for the product. This applies to opened and unopened bottles of Night Repair Elixir, Bio Retinol Elixir and the Power Couple.

You keep opened bottles

You do not need to send back an opened bottle. Unopened products should be returned in their original packaging before we issue the refund.

One guaranteed refund per product

The guarantee covers your first purchase of each product, one refund per product per customer. For subscriptions, it covers your first subscription delivery.

If your skin reacts

Every botanical in our formulas is plant-based, and even natural ingredients can cause individual reactions. We recommend a patch test before first use. If your skin reacts, stop using the product and email us with your order number, and photos if you can. Your refund is covered by this guarantee.

Damaged or defective products

Wrong item received

If we shipped the wrong product, let us know within seven days of delivery. We will send the correct item at no cost and cover return shipping for the incorrect one.

What is not covered

• Requests made more than 30 days after delivery (damaged or defective items must be reported within seven days).
• Repeat refunds on a product you have already been refunded for.
• Gift cards.
• Products bought from a retailer or third party rather than sapphirebotanics.com. Please contact the original retailer.

How to request a refund

Refund amount

We refund the price you actually paid for the product, including any taxes charged on it. Original shipping charges are not refunded unless the problem was our error. For unopened returns, return shipping is your responsibility unless the item arrived damaged, defective or incorrect. We recommend a trackable service.

If you paid with a gift card or store credit, the refund is issued back to that gift card or as store credit.

Exchanges

Prefer to swap one elixir for the other instead of a refund? Email us within 30 days of delivery and we will help. Any price difference is refunded or charged to your original payment method.

Subscriptions

You can skip, pause or cancel your subscription at any time from your account before your next billing date. The money-back guarantee applies to your first subscription delivery.

Refused or undeliverable shipments

If a parcel is refused, returned to us because of an incorrect address, or left unclaimed and returned to sender, we will refund the product cost once it arrives back with us, minus any non-refundable shipping charges. If you would like it re-shipped instead, additional shipping charges apply.

Gift returns

Gifts can be refunded as store credit of the full purchase value to the recipient, within 30 days of delivery. Contact us with the order number from the gift message or confirmation email. The original purchaser is not notified.

Cancellations

Need to cancel an order? Email us as soon as possible. If your order has not been processed yet, we will cancel it and refund you in full. Once it has been handed to our carrier, it cannot be cancelled, but the 30-day guarantee still applies when it arrives.

Sale and promotional items

Items bought on sale or with a discount code are covered by the same guarantee. Refunds are issued at the price actually paid.

Changes to this policy

We may update this policy from time to time. Updates apply to orders placed after the date they are posted. Orders already placed are covered by the policy in place when the order was confirmed.